For the Urgent Attention of: KUSA Members transacting via the KUSA Members’ Portal

IMPORTANT NOTICE TO KUSA MEMBERS WHO USE THE KUSA ONLINE MEMBERS’ PORTAL TO SUBMIT ONLINE APPLICATIONS FOR MEMBERSHIP RENEWALS, AFFIX RENEWALS AND DOG/LITTER REGISTRATIONS.
As a result of an unforeseen development, the processing of Credit Card payments for online applications via the Members’ Portal will be terminated at the end of October 2025. Following a buy-out of the business, the payment gateway Service Provider for KUSA’s online transactions has given its customers 30-day notice of termination of service.
The sudden loss of the payment gateway service, currently integrated into both the existing Members’ Portal and the new portal under development, is not only a significant setback, but also presents technological challenges which are impossible to resolve in the short term. After careful consideration, the Federal Council ultimately endorsed the KUSA Office’s recommendation that the new payment gateway technology only be integrated into the new portal. Retrofitting it to the old Members’ Portal, that has reached the end of its shelf-life, would be an unnecessary costly expense and would hamper and constrain the progress being made with the development of the future platform.
Users of the current Members’ Portal are hereby advised, that as from 31 October 2025 members will no longer have access to the links to submit online applications for services like Membership Renewal, Affix Applications, Litter Registration Applications and Single Dog Registration Applications.
Until further notice, Members are requested to submit their duly completed and signed application forms to the KUSA Office, via email, at This email address is being protected from spambots. You need JavaScript enabled to view it. This should be done in one email with all supporting documentation attached, including proof of payment for all fees due.




















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